Refunds and Returns Policy

01. Products not eligible for returns

The following products are not eligible for a refund, exchange or credit:

• Stockings and tights.
• Swimwear or underwear.
• Custom outfits that have been personalised for you or made to your specifications, unless defective.

02. Products damaged on delivery

Should a product be damaged at the time of delivery or collection, please notify us by email. The email notification must reach us within 7 days of receiving the product.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair or replace the product as soon as possible, if such repair or replacement is possible, or refund the purchase price of the product by EFT.

Refunds are normally handled within 8 days of logging the return. Please bear in mind that refunds can take 1–4 working days to reflect in your account. Repairs and replacements may take longer, depending on parts or replacement availability.

03. Incorrectly ordered or unwanted products

In general, you may return unwanted products to us subject to the following terms:

• The product must be undamaged and unused, with the original labels and stickers still attached.
• The product must be in its original packaging, which must be undamaged and in its original condition, with all seals still intact.
• The product must not be missing any accessories or parts.
• The customer may log a return by email within 30 calendar days of delivery or collection, or within 7 calendar days for products marked “Sale”.

After 30 calendar days, or 7 calendar days for products marked “Sale”, you may only return a product if it is defective within 6 months from the date of delivery or collection.

The product must be returned to our premises at 2 Gousblom Street, Northmead, Benoni, 1501, either by hand or by courier at your own cost.

At your request, we can arrange collection once you have paid the quoted courier charge. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

Once we have inspected the product and validated your return, we will refund the purchase price of the product by EFT within 7 working days of receiving the return. Please bear in mind that refunds can take 1–4 working days to reflect in your account.

We are entitled to refuse a return if the unwanted product is returned damaged, is not in a resaleable condition or is missing any accessories.

Incorrectly delivered or damaged products

If we accidentally deliver the wrong product to you, if the product is not as described on the website or if it is missing any accessories, please notify us within 7 calendar days.

We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product as soon as possible, if it is available, or refund the purchase price of the product within 8 days of receiving the return.

04. Defective products

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product that makes it less acceptable than one would reasonably be entitled to expect in the circumstances.

The following will not be regarded as defects and will not entitle you to a return under this section:

• Faults resulting from normal wear and tear.
• Damage arising from negligence, user abuse or incorrect use of the product.
• Damage arising from a failure to care for the product adequately.
• Damage arising from unauthorised alterations to the product.
• Damage caused by not following the washing instructions shown on the label.

05. Standard warranty

If you have received a product that turns out to be defective, please notify us as soon as reasonably possible after becoming aware of the defect, but in any event within 6 months of delivery or collection, except where an extended supplier warranty applies.

You may notify us by email, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, repair or replace the product, if possible, or refund the purchase price of the product by EFT.

Refunds are normally handled within 8 days of logging the return. Please bear in mind that refunds can take 1–4 working days to reflect in your account. Repairs and replacements may take longer, depending on parts or replacement availability.

Please provide suitable packaging when returning the product. It does not need to be the original packaging. You must also return all accessories sold with the defective product, regardless of whether you request a repair, replacement or refund.

Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

Where there is no extended supplier warranty period, we cannot facilitate returns that fall outside the 6-month period.

Any extended supplier warranty is subject to the terms and conditions imposed by the supplier or manufacturer. These terms are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of these terms and conditions.

It is also important to note that it will be at Rafspa Dance Online Store’s discretion whether to repair or replace the item or issue a refund. Rafspa Dance Online Store is under no obligation to provide a replacement more than 6 months after the date of purchase.

06. Charges

If you return a defective product but fail to return all the accessories sold with that product, we are entitled, subject to applicable law, to refuse the return, replace only the item that was returned or estimate the value of the missing accessories and refund you only for the returned item.

If you return items to us by mistake and want them returned to you, you will be responsible for reimbursing us for the cost of returning the products to you.

If a product is found to be defective due to misuse, the cost of a replacement and the delivery charge for the replacement will be for the customer’s account.

If you return a product that does not comply with this policy, you may be liable to reimburse Rafspa Dance Online Store for the cost of collecting the product from you and the cost of returning it to you.